We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To initiate a return, please contact us at ellaoxfordcustomerservice@gmail.com If your return is accepted, we will provide you with a prepaid return label along with instructions on how and where to send your package. Please note that items returned without prior authorization cannot be accepted. If you have any questions regarding returns, feel free to contact us at ellaoxfordcustomerservice@gmail.com.

Refunds & Cancellations Policy:

Orders can only be refunded if there is a valid and verifiable reason. Acceptable reasons include items that arrive damaged, defective, or incorrect. Refund requests based on customer-related errors—such as accidental orders, selecting the wrong item, size, or color, or a change of mind after purchase—will not be accepted.

Once an order has been processed and shipped, it can no longer be canceled, modified, or refunded. At that stage, the order is considered final, as handling and shipping have already been completed. We strongly encourage all customers to carefully review their order details before completing their purchase.

By placing an order, you acknowledge and agree to these terms. We reserve the right to refuse any refund request that does not comply with the conditions outlined above.